Returns & Refunds Policy
JAMI Trading Limited
Company No: 10622012
Registered Office: Unit C (1st Floor Offices), 122 Bridge Road, Leicester, England, LE5 3QN
1. Introduction
Due to the perishable nature of our products, including fresh produce, frozen meals, desserts, and beverages, JAMI Trading Limited cannot accept returns of goods once they have left our facility, except in cases of damaged, defective, or incorrect items.
This policy explains the process for reporting issues and obtaining replacements or refunds.
2. Reporting Issues
If your delivery is compromised in any way, please contact us immediately, and no later than 24 hours after delivery, with:
- Order number or invoice
- Product details
- Clear photographs showing the issue (if applicable)
Contact us via: info@Jamitrading.co.uk
3. Assessment and Approval
All claims will be reviewed by our team. We may request additional evidence or information to confirm the issue. Once verified, we will:
- Offer a replacement shipment, or
- Issue a refund for the affected items
The resolution will depend on the nature of the product, the extent of the issue, and stock availability.
4. Limitations
- Products must be inspected at the time of delivery. Claims submitted after 24 hours may not be eligible.
- Products damaged due to improper storage or handling after delivery are not eligible for returns or refunds.
- Custom orders or specific dietary products (Halal/Kosher) are non-returnable unless faulty or damaged on arrival.
5. Responsibility
While JAMI Trading Limited carefully manages the supply chain through trusted logistics partners, we rely on the customer to inspect deliveries promptly and report issues within the stated timeframe.
6. Contact Information
For any queries regarding returns or refunds:
Or by post:
Unit C (1st Floor Offices), 122 Bridge Road, Leicester, England, LE5 3QN